When deciding whether to buy a product or service it’s often about weighing up the pro’s and con’s before committing to a purchase, for example you’d want to know whether that particular product or service is going to make your life easier or give you some other benefit in return. The ultimate question being whether that particular product or service provides good value for money for you and if you really need it? right?
With that in mind, the first question to ask yourself is, do I really need a letting agent? The answer all comes down to how much knowledge you have of the property market, how much time you have, your confidence levels and what you enjoy doing. If you’re a first-time landlord with little experience in letting properties then you will see great value of an excellent letting agent especially if they are managing the property for you, as they will effectively hold your hand throughout the entire process and ensure you’re kept on the right side of the law. On the other hand, if you have a wealth of experience and plenty of time, you may see little value in hiring an agent. There is however another aspect to consider, do you want to be a ‘landlord’ or a ‘passive investor’?
With all that in mind, should you decide to hire a letting agent then ensure you take the following into consideration:
1. Decide what you want your letting agent to do:
Before meeting any letting agents, think about what you actually want your agent to do and make this clear to the agents in your conversations to ensure you’re both singing off the same hymn sheet.
Getting the right tenants and setting up a tenancy correctly is absolutely crucial to minimise any disruption further down the line and so many landlords opt for a ‘Let Only’ service from agents. Typically, agents offering this service will market the property, conduct viewings, carry out reference checks, set up a tenancy agreement and other associated paperwork and then pass everything back over to you. This type of service is great for those who don’t want the hassle of dealing with initial tenant enquiries and are unsure of the legal requirements in setting up a tenancy correctly but have the time and knowledge in managing a tenancy from beginning to end.
For those who simply do not have the time to keep up to date with the ever-changing legislations or answering tenants phone calls at midnight tend to opt for a full management service. In this service, agents will typically conduct all of the above as well as collect and chase your rent each month, arrange any necessary repairs and keep you informed of any changing legal requirements.
2. Meet at least three different agents:
It is important to meet more than one agent in order to get a better understanding as to how the different agents operate, their level of fees and most importantly, what they are like. Having a letting agent should be considered as a long-term relation and so you want to ensure you are able to build that relationship and trust with your chosen agent.
3. Ensure the agent you choose is legally compliant by checking they are:
- Registered with a property redress scheme, such as the Property Ombudsman
- Hold valid client money protection insurance
- Hold valid professional indemnity insurance
- Registered with the ICO
- Registered with an approved deposits company
4. Don’t choose the agent that gives you lowest fee with the highest property value:
In such a competitive market place, some agents have unfortunately gone down the route of telling property owners what they want to hear in terms of their property value and offering the cheapest fee, rather than competing on offering the best service possible. With such agents you will often find that either their service won’t be as good as others or that the agent will be on the on phone to you every week asking you to reduce the marketing price as they still haven’t let the property, giving you a longer void period between tenancies.
Furthermore, cheap fees may offer a short-term gain which lead to long term woes. It is far more important that the agent you appoint have the skills and experience necessary to find you the right tenants, keep them happy and keep your rental income flowing.
5. Review the agent and ask for recommendations:
Go to the agent’s website, Facebook and Google pages and read their reviews from other clients. Do those reviews reflect the type of service you’re looking for? Furthermore, check how they are presenting their other client’s properties online. Do they have professional photos and enticing descriptions of their existing properties? Would you like your property to be advertised in a similar style? Have they let any properties with a similar specification to yours recently?
Not only is it crucial to know how they are treating their existing clients, but also investigate how well they know the local market. Do they have any statistics or information about the local market on their website or social media channels? Researching this should tell you how well they know the property market.
6. Make sure you’ll be able to contact them:
Many agents will only be open from 9am – 5pm, Monday to Friday and therefore can be frustrating if you or your tenant wanted to make contact out of these hours. Check whether anyone from the agency will be available outside of the traditional working hours to speak to with and if the tenants will be provided with a contact number in the event of an emergency.
Pay special attention to how fast a letting agent returns your call when you’re making enquiries about their services. If a letting agent takes forever to get back to you when you are thinking of using them, imagine how slow they’ll be when you have a problem!
It’s also worth finding out whether other forms of communication would be possible to communicate with the agent. Can they be reached via Whatsapp or text? Or only landline or email?
7. Check how your letting agent keeps up to date with legal changes:
As landlords and agents are being fined on a regular basis for not abiding by the law it is important that your agent is kept abreast of the latest legal changes so that they in turn, can protect you. Check if your prospective agent is a member of any professional bodies such as the NLA, ARLA or RICS for example, who regularly update their members on any changes.
8. Ask the agent what other fees you are expected to pay & read their terms of business:
Ask the agent for their terms of business at the earliest opportunity and make sure you read it! Their terms of business will set out exactly who is responsible for what and what other fees are payable and when they need to be paid. Take into consideration the other admin fees in addition to their tenant find or management fee as sometimes these extra charges can be costly.
Other important aspects such as termination clauses will be found in their terms of business which will be crucial to know should the relationship between you and the agent break down in the future.
9. How do they manage repairs and maintenance?
How often do they carry out inspections? Will they provide reports to you after each inspection? Do they have reputable tradesmen in the area?
10. Call us on 0208 614 0740 for further help and advice.